This is a public Discussion Area  public

Topic

    Linda Wiersema
    Roomba 500 series stops after a few secondsAnswered
    Topic posted October 17, 2011 by Linda WiersemaNewbie , last edited February 10, 2012
    7200 Views, 19 Comments
    Title:
    Roomba 500 series stops after a few seconds
    Summary:
    Fully charged roomba stops after a few seconds
    Content:

    My 500 series roomba charges and allegedly is fully charged (green light on) when I start the roomba it will stop after a few seconds and signal that the battery is dead (notes and red light), if i place the roomba on the charger for approxamatly 10 minutes the light will turn green and I can get a full cycle out of the roomba. If I allow the roomba to charge for more than the 10 minutes the same cycle starts over and it will start and stop after a few seconds. Any suggestions?

    Best Comment

    Heather W

     Virginia,

    Your Roomba's 9 Beep Error code indicates that there is an issue with the Bumper or the Sensors. If you have compressed air, spray air into all Cliff Sensors and under the front Bumper. Then, holding the Roomba right side up, hit the front Bumper along all sides with the heel of your hand.

    You can see these steps and a visual of the Sensors here on our FAQ.

    Comment

    • Heather W

       Linda,

      It sounds like your Roomba is displaying short battery run time. There are a few things you can check.

      First, remove and clean your brushes and brush bearings, because excess hair on the brushes can cause strain on the battery and therefore lead to shorter run times.

      Second, complete a reset on your Roomba. Do this by holding the buttons above and below the CLEAN button for about 10 seconds. When the reset is finished your Roomba will play a tone to let you know it was successful.

      After the reset, put the Roomba back on the Home Base to charge until it's solid green. This may take up to 3 hours, or it may take the 16 hr refresh charge (Roomba will decide if this is needed).

      If you still see these shorter run times with the Roomba after the steps above, contact iRobot Customer Care at (877) 855-8593 or you can just send me a private message with your email address and I'll contact you through our support channels.

       

    • John Brothers

      I'm having the same problem - I tried the reset trick, and it turns green after a few minutes, and then still only runs for a few seconds.  Perhaps I need a new battery?

       

    • Heather W

       John,

      If the Roomba stops with a red CLEAN light, it might be time to replace the Battery. If it stops with a green CLEAN light, it's probably stopping with an error beep code. You can see what errors it might play here, as well as troubleshooting suggestions.

    • Dennis Vogel

      We have the same issue with our Roomba Red (400). The battery has been on charge for several days and the indicator is green. When we push the button, it plays the start sound and starts to move. After a few feet, it stops and plays the 4-note song as Power button blinks RED. I have tried resetting by holding down the clean button with the battery out for 30 seconds. I put it back in the charger and it pulses red for w a while then goes green. I left it charging for several days. Tried to run it and same result. The battery is not that old, and the device is used once a week. Always connected to charger when not in use.

    • Virginia Lorenz

      When pressing the start button our Roomba 500 does not go forward to clean in its normal pattern.  Instead, it backs upa couple of inches, turns, backs up a couple of inches, stops, displays that it is dirty.  I've cleaned it better than the video shows, reset it by pushing both buttons simultaneously and it still doesn't clean in its normal pattern.  Now what?  I've taken the battery out, tried another battery.  Nothing is working to make Roomba clean correctly.

    • Heather W

       Hi Dennis,

      Have you tried removing and cleaning the Brushes and Brush Bearings? Dirty Bearings can cause strain on the Battery and produce shorter run times.

      How long have you had your Roomba for?

       

    • Heather W

       Hi Virginia,

      When your Roomba stops with a green CLEAN light, it will either play a beeping sequence that sounds like "Uh-oh" followed by a series of beeps, or it will speak to you an error code.

      If the Roomba stops instead with a red CLEAN light, please let me know this in your response. This means it needs to be charged.

    • Dennis Vogel

      Hi Heather. Yes. I have thoroughly cleaned the Rooma, including taking it apart, brushes, filters, bearings, etc.. I would not classify this as "shorter run time". It's literally a few seconds. It was not a gradual lessening of run time. It went from a normal run cycle one week, to basically not running at all.

      This is our second Roomba, and it is about four years old. I replaced the battery about a year ago.

    • Heather W

       Dennis,

      I sent you an email through our Support channels.

      Thanks.

    • Virginia Lorenz

      Hi Heather,

      I just tried it again to listen to the tones.  First time I pressed the Clean button it was green and the light showing it was dirty came on and Roomba turned around and stopped.  It makes a different sound than the "uh-oh" more like "da-da-Da-da".  The next time I pressed the Clean button it showed red so it is now being charged without the docking station.  Will have to wait until it's charged to tell you more.  Thanks.

    • Virginia Lorenz

      Hi Heather,

      Roomba says it's charged.  I pressed the green Clean button.  Roomba backs up an inch, rotates one way, then rotates the other way.  Roomba does this iteration for a couple of minutes then stops.  The little red light indicating that it is dirty comes on and then "uh oh" with nine beeps.  Thanks.

    • Heather W

       Virginia,

      Your Roomba's 9 Beep Error code indicates that there is an issue with the Bumper or the Sensors. If you have compressed air, spray air into all Cliff Sensors and under the front Bumper. Then, holding the Roomba right side up, hit the front Bumper along all sides with the heel of your hand.

      You can see these steps and a visual of the Sensors here on our FAQ.

    • Dennis Vogel

      Heather. A new battery. Really? It goes from a full cycle one week to a few inches in one week? Wouldn't a battery slowly shorten the run cycle over time?

    • Virginia Lorenz

      Hi Heather,

      I did everything that was suggested for the 9 Beep bumper error.  Roomba continues to turn in a circle back up about an inch turn the other way and stops.  What next?

      Thanks.

    • Heather W

      Virginia,

      I sent you a private message to request some more information.

      Thanks!